Did you know that almost all US consumers base their loyalty on customer service? This is one of the reasons small businesses (despite having less extensive offerings) thrive in the United States. Clients are looking for that personal touch that the bigger corporations have ignored.
That’s also why buying local is a huge movement. And one way that owners are proving that their enterprises are situated locally is through virtual numbers. That’s why smart business owners are getting one from providers like Telnum.
We believe that they should go one step further and get a virtual toll free number. It allows potential and existing customers to connect with you without paying a fee.
This means whatever your purpose is for the number, it would be fulfilled if more people are actually using it.
Step by step instructions on getting one
Want to get the type that works best for your needs? Here’s what you need to do:
- Check the FCC guidelines
The market for this type of number is regulated. You can’t just hoard them, and there are legal consequences for doing so. That means that they’re available on a first-come, first-serve basis. You technically can reserve them, but how long the seller would hold it for you will vary.
The FCC doesn’t assign the numbers, but Responsible Organizations (RespOrgs) must still follow whatever guideline is published.
2. Make it memorable (optional)
The number you’re going to get can be one of the marks by which your business is remembered. Just like how you associate a particular number with certain fast-food joints.
Doing this makes what you want a vanity number as well. You’re embedding text to the number so the numbers “spell” a certain word like 1-800-PIZZAHUT. But this comes with an additional fee. To assess how valuable it would be for your business before getting one.
3. Look for a reliable provider
Now that you’ve decided which type you want, get it from a reliable source. While it’s true that they’re all just numbers, your experience with its usage is highly reliant on the reliability of your provider.
Specifically, learn from other people’s past experiences with a particular provider. You can also check out their other offerings should you need them in the future.
This means not going for one that has only emerged in the industry. Experience and reputation are very important, especially if you have no way of going to the US to file a complaint.
4. Compare features
Most providers offer integrations along with their numbers. Some are free, while some come for a small fee. One of the best things about going virtual is flexibility. And the more features are at your disposal, the more flexible and systematized your system becomes.
At the very least, you should be able to manage calls effectively. This means getting to forward calls and getting to set a logical flow that dictates what happens to each call.
While you may not need complex features, the provider should always cover the basics.
5. Check quotes from different providers
Cheaper isn’t always better, but you also don’t want to get ripped off. Every dollar counts, and you want to get the most value out of your purchase.
As this is a business solution, they should be able to offer customized packages for your needs. You should also be able to know even before you purchase what the extra charges would be should you get an additional number or additional features.
6. Test it out
Most offer demos before the purchase. This means you get to try first-hand how it would be like managing your employees connected to the number.
Be extra conscious of every little feature and flaw, so you can more effectively decide whether you want to push through with the purchase or not. If you’re happy with the experience, you can purchase it and get started.
You made the purchase… now what?
Make the most out of it! Although the US market is one of the most competitive ones in the world, it also remains to be one of the most profitable. And you deserve a piece of the pie! You can use the number to:
- Enhance customer support. That way, you build a reputation that you care about customers even after the purchase.
- Close deals. When done right, cold calling is still a great way to generate sales.
- Run a call center. Perhaps you represent an answering service. You can get this tech for your client as part of the package. This also helps them stick around longer since you got the number for them.
- Generate leads. Let people know about an offer. Is it available at a specific location? Tell them that!
If you’re looking to expand or establish your enterprise offshore, this is necessary. With the tight competition in a lot of US industries, they’ll always go for those that are presented as established, reliable, and legitimate.